Slicing and Dicing: Building the Bay Networks knowledge management intranet

“At Bay Networks, Dale Mead’s challenge was twofold. First, he had to understand how some 7,000 employees thought about each particle in the ocean of information that was swelling the company’s database. Then he had to decide how to package it, slicing and dicing and referencing and cross-referencing so that most people could find more stuff with less effort most of the time.”